Return & Refund Policy
๐๏ธ Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it โ unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at contact@jewlouli.com. Weโll send you a return shipping label and instructions on how and where to send your package.
You can always contact us for any return questions at contact@jewlouli.com.
We are committed to ensuring your satisfaction with every purchase.
๐งพ Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item โ we will evaluate the issue and make it right.
๐ Exchanges
To get your desired item as quickly as possible, return the item you currently have. Once your return is approved, you can place a new order for the item you want.
๐ Free Returns
We offer free returns for any reason. If you are unsatisfied with your purchase โ whether the item is incorrect, damaged, or simply not what you expected โ we will cover the return shipping cost and offer a replacement, exchange, or full refund.
๐ช๐บ EU 14-Day Cooling-Off Period
If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be in the same condition as received โ unworn, with tags, and in its original packaging.
๐ณ Refunds
Weโll notify you once weโve received and inspected your return. If approved, youโll be automatically refunded to your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, contact us at contact@jewlouli.com.